Enhanced IT Support Plans

Small and mid-sized businesses report an average of over 50 hours of lost productivity per employee per year due to IT problems.
 

On average, 93% of IT problems can be proactively addressed before they turn into performance problems, downtime, loss of data or security breaches. Current IT support providers make their money off of failure.

Why is your IT Support company making money off of your IT failures?
Most companies make money by charging you for the time they spend
resolving your problems. With our Enhanced IT Support plans, we focus on
increasing system overall availability and not profiting from your downtime.

The Enhanced IT Support Plan is a revolutionary new approach to IT Support which centers on proactively monitoring critical system functions and
reporting any anomalies to our remote service center. Our remote service
center addresses those anomalies BEFORE they become system failures. If on-site support is needed, an experienced engineer is sent, just like in the traditional model.

However, problems are usually resolved remotely without the user ever knowing anything was wrong with their system. With Enhanced Communications you get the best of both worlds. You get proactive monitoring with remote problem resolution and on-site engineering for your servers, desktops, firewalls, routers and even your inbound and outbound email security. We even provide a 24x7 help desk for all Microsoft and several other major software applications.

All this for a fraction of the cost you’re currently paying for support. So whether you have an in-house IT department or you have an outsourced
IT service, Enhanced Communications can cut your expenses while increasing your IT Support coverage. Give us a call and see why every one is switching to managed service solutions. One of our consultants will be glad to give you a free quote and needs assessment. The free needs assessment alone is worth the call.

 

Proactive Maintenance & Support

Offering proactive computer maintenance and support for your business. Avoid those costly support costs by leveraging a support plan that can fit into your budget.

By routine maintenance and upkeep, your network will run faster and longer. Ask yourself, when was the last time I blew the dust out of my computer? That alone should answer why it's important to have a maintenance program in place.

Technical Support Premium Managed Services	Technical Support Professional Managed Services
24/7 Network Monitoring Asset Reporting Unlimited phone support Unlimited remote support Antivirus management & updates Backup Monitoring Software Patch Management Offsite Backup Solution* 25% Discount on project and site labor Website uptime monitoring Emergency after hours Support * NAS device that provides fail-over capabilities in case of a server failure. This data is also encrypted and replicated off-site to 2 different locations.	24/7 Network Monitoring Asset Reporting Unlimited phone support Unlimited remote support Antivirus management & updates Backup Monitoring Software Patch Management
Technical Support Basic Monitoring
24/7 Network Monitoring Asset Reporting Backup Monitoring *This is a great option for businesses that already have an IT department. We will give your engineers access to our tools.