Flickertronics         
   Business IT & Telecom Solutions

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  Monitoring   Workstation Health Checks   Reporting Options  

Client Portal

 
 

Flickertronics

24x7 Round-the-Clock Monitoring

 
   

Instant Alerts. To the right technician. With accurate information. So we can fix it fast.

Flickertronics 24x7 Round-the-Clock Monitoring turns conventional IT support on its head. Rather than wait for you to notice that a system has failed – often involving time-consuming ‘systems fiddling’ on your part – our 24x7 monitoring will alert us to problems at your sites. We’ll almost always know about a systems issue before you do, so we can fix it fast and minimize your business disruption.

 

What is 24x7 Round-the-Clock Monitoring?

24x7 Round-the-Clock monitoring checks your critical systems every five or fifteen minutes at your option. Whenever it sniffs a problem, it sends an email or SMS alert showing the exact nature of the problem directly to us. And it updates our WallChart, a large screen in our office that shows the exact status of all our Clients. We’ll see the true nature of the problem – rather than having to depend on (ahem) your best guess. That means we can fix it faster – and radically boost your overall uptime.   

 

What Does It Check?  

Every five minutes, 24x7 Monitoring will…

  • Check that your server is up and running.

  • Check that you can connect to the internet.

  • Check any or all of your Windows® Services, vital components of your server’s operating system. Services provide, well, vital services that allow you to logon to your network, access the internet, even print your work.

  • Ping various network devices or remote offices that you need to do your work.

  • Check TCP ports on your network, on other networks or at your ISP. If any of these ports are failing to respond, you may be unable to connect and do your job.

 
  • Check disk space to ensure it’s below a set threshold.

  • Check RAID devices to ensure that all disks are functioning correctly and data is safe.

  • Check your website to ensure it’s up and running and serving your customers.

  • Check other devices using SNMP.

If there’s a problem, we’ll be alerted instantly so we can take specific action to resolve the issue – almost always before you know you have one.

     

 Key Benefits  

  • Specific, informative alerts show us the exact nature of the problem. We can fix it faster.
  • Problems are almost always highlighted to us before you even know you have one. Uptime is maximized.
  • Alerts are routed to the right technician. He can fix it faster – and do it right the first time.
  • Alerts for mission-critical systems can be set by SMS day or night.
  • Costs just pennies per day.

 

 
 

Flickertronics

Workstation Health Checks

 
   

Proactive, preventative health checks

each and every day.

Boost productivity and security.

Flickertronics Workstation Monitoring means that you can rest assured that your PC’s and laptops are in business-ready condition. Our proactive, preventative health checks test key components of the system each morning. We’ll be able to spot problems – almost always before they cause user downtime – and can fix them fast so your employees can make the most of every day.

 

What are Workstation Health Checks?

Because your working day is dependent upon your PC, it’s essential that that equipment is ready-to-use at any time.  

FlickerTel Inc.’s Workstation Health Check Service conducts start-of-day checks to ensure your systems are in peak condition.

 Proactive Workstation Health Checks perform the following: 

  • Checks that your antivirus is right up-to-date and keeping you safe.

  • Check that your Windows® Services (the bedrock of your computer’s operating system) are operating properly.

  • Looks for unauthorized log in attempts and determines whether someone has been trying to hack into your systems.

  • Checks to ensure you have adequate disk space remaining. Running out of disk space can cause your computer to crash and involves lengthy delays to repair the device.  

  • Check that your disks are healthy and there are no integrity issues.

  • Reviews Critical Event log entries and spots other issues.

 

 

Rapid Response When There’s a Problem

If there’s a problem, we’ll receive an Instant Alert showing the cause of the problem, and we’ll see it on our Dashboard almost instantly. Our mobile technicians in the field will receive SMS alerts on their mobile phones and can log into their MiniDash™ to see the exact cause of the problem. The net result: rapid, accurate response and dramatically reduced downtime.

 Key Benefits  

  • Rest easy in the knowledge that your AV is always up-to-date, your disks are in good health and Event logs are checked daily.

  • Instant, accurate alerts mean we can resolve problems fast. Avoid wasting hours waiting for engineers to diagnose and repair problems.

  •  A small effort applied each and every day means your systems are in peak health.

  • Cut downtime. Increase productivity in the office. 

 Workstation monitoring – a constant level of proactive upkeep for just a few pennies per user per day.

 

 
 

Flickertronics

Reporting Options

 
   

A  range  of  reporting  options  that  keep  you informed  –  and  assure  you  that  we’re  doing  our job.

 

Flickertronics Reports provide you with a range of ways to keep you informed. From Daily Health Check reports that advise you of the condition of your systems each morning, to Weekly Health Reports that provide a one-page, once-per-week health analysis, to comprehensive Monthly Client Reports that show trends and highlight issues on a wide range of systems, you’ll be able to choose the way you’d like to be kept informed.

 What is the Daily Health Report?

The Daily Health Report provides a one-page summary showing the state of your:

  • Backup jobs

  • Anti-virus update

  • Disk health

  • Exchange Store size (Servers Only)

  • Disk volume growth rates

  • Event logs

  • Hacker attempts

Note that the Daily Health Check service is a  pre-requisite for this report.

If you contract with us for support, you can rest assured that we’re attending to any problems found. If you don’t contract with us, you can attend to these problems yourself – or call us for supplementary support.

 What is the Weekly Health Report?

Sometimes you can have too much of a good thing. The Weekly Health Report summarises each day’s Health Checks into one easy-to-read report and delivers it once a week at a time suitable    for you.

You’ll see developing issues, and you’ll be assured that we’re checking your systems each and every morning.

 

 

What is the Monthly Client Report?

Monthly Client Reports provide comprehensive detail about outages and trends experienced during the month. You’ll receive full colour graphs showing: 

  • Disk space trends

  • Percentage good analysis for all 24x7 checks

  • Outage analysis by type

  • Backup complete and AV update trends

  • And more

You’ll see what parts of your network are problematic and are the cause of downtime. Together, we can address these issues and further improve your systems availability.

How do I get going?

Please note that reports can only be offered in conjunction with the Daily Health and/or 24x7 Round-the-Clock Monitoring Services.

 These take just 10 minutes to put in place. And there’s no need for a technician to visit or for machines to reboot. Contact Flicker Thomas to find out more.

 
 

Flickertronics

Client Portal

 
   

View the exact status of all your systems – anytime and anywhere.

 

 

At Flickertronics, we believe in total transparency.

 

Your systems are your systems and we think you should be able to see the exact status of your computing resources – and how well we’re doing our job – at any time of the day or night.

What is a Client Portal?

A Client Portal is an easy way to view your IT network and its current status. You’ll be able to log in at Flickertronics dashboard – or even on your mobile phone – and see the issues that we’re working on at that time.

You’ll see

  •  whether your antivirus is up-to-date

  • whether your backup has completed successfully

  • if your website is up or down

  • overall system health

And if you opt for Flickertronics Asset Management Service, you’ll also be able to:

 

  • View and print your Asset Inventory Report and get an exact picture of what hardware and software you’re running.

  • View and print your Asset Change Report so you can see what software has been added – or what hardware has been removed.

  • View and print your Software License Report so you’re able to see whether you’re within your paid-for license limit.

Unlike other IT support companies we won’t baffle you with “IT speak”.  We’ll just let you see for yourselves!

 

    

How does it work?

 We provide you with a password and log in details so you can….

Key Benefits  

  • Peace-of-mind.

  • Anywhere access on your mobile phone.

  • Anytime access to Asset management Reports including Asset Inventory and Change reports

 

 
 

Supported Operating System: Check Comparison

 
   

Operating System

 

Windows

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Linux

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OSX

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Agent Type

 

 

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Server

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Workstation

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Daily Safety Checks

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Antivirus Update Check

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Apple System Log Check

 

 

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Backup Check

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Critical Events Check

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Drive Space Change Check

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Event Log Check

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Exchange Store Size

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File Size Check

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File System Space Change Check

 

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Hacker Check

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Log File Check

 

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Managed Antivirus Check

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Managed Online Backup Selected Size Check

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MTA Queue Check

 

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MySQL Check

 

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OSX Update Check

 

 

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Package Management Check

 

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Physical Disk Health Check

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Physical Memory Health Check

 

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Script Check

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SNMP Check (localhost for workstations)

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WSUS Check

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24x7 Checks

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Bandwidth Monitoring

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Disk Space Check

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Event Log Check

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File Size Check

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File System Space Check

 

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Linux Daemon Check

 

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Log File Check

 

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OSX Daemon Check

 

 

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Performance Monitoring Check

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PING Check

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Process Check

 

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Script Check

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SNMP Check (localhost for workstations)

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TCP Service Check

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Web Page Check

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Windows Service Check

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What is the difference between Server Agent Mode and Workstation Agent Mode?

 
 
 

Feature

Server Agent Mode

Workstation Agent Mode

Operating Systems

Windows 2000

Windows 2003 (SBS)

Windows XP

Windows Vista

Windows 2008 (SBS)

Windows 7

Windows XP

Windows Vista

Windows 7

24x7 Frequency

15 minutes or 5 minutes

60 minutes or 30 minutes

24x7 Checks

Disk Space Check

Performance Monitoring

Ping check

TCP Service check

Web Page check

Windows Service Check

SNMP Check

Bandwidth Monitoring Check

File Size Check

Event Log Check

Script Check

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

No

No

No

No

Yes

Yes*

No

Yes

Yes

Yes

Daily Safety Checks

Anti-Virus Update Check

Backup Check

Drive Space Change Check

Exchange Check

Hacker Check

Physical Disk Check

Critical Events Check

SNMP Check

File Size Check

Event Log Check

WSUS Check

Script Check

Yes

Yes

Yes

Yes

Yes*

Yes

Yes

Yes

No

Yes

Yes

Yes*

Yes

Yes

Yes

Yes

Yes

No

Yes

Yes

Yes

Yes

Yes

Yes

No

Yes

Data Overdue Alerts

Yes

No

Dashboard Controls

Yes

Yes

Take Control

Yes

Yes

Patch Management

Yes

Yes

Managed Antivirus

Yes

Yes

Managed Online Backup

Yes

Yes

Remote Agentless Scans**

Yes

No

 

 As a Microsoft Partner for over 16 years, FlickerTel Inc. has FREE TOP LEVEL ACCESS to MICROSOFT ENGINEERS During ANY Critical "BUSINESS DOWN" situation!